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. . . Your one stop shop for Event Personalisation - any reason, any season

CURRENT PRODUCTION TURN AROUND TIMES

 

***URGENT PROCESSING TIME FRAME 2-3 Business days - Slight delay due to overwhelming amount of last minute orders  *** Please allow an additional 2-3 production days.

***STANDARD PROCESSING TIME FRAME 2-4 weeks turnaround - Currently no production delays ***

Please note: After a crazy end to the Christening Season for 2020, we’ve taken a well deserved break and will be back up and running on the 11th of January 2021. Any orders placed within this break period will be commenced upon return keeping the standard processing time frame in mind.

PROCESSING TIME FRAMES

STANDARD TIME FRAMES

As all orders are made to order our standard processing turnaround time is approximately 2-4 weeks, this does not include postage, postage times do vary, although the order is mailed within the desired time, once it leaves our store there is no guarantee on next day delivery, please allow up to 1-5 days for shipping.Please note the standard time frame can be pushed out during busy peak periods.

URGENT ORDERS

Orders required within a 2 week period are considered “urgent” and fall out of our standard processing time frame of 2-4 weeks. Orders that are flagged as Urgent will be processed within a 2 business day turnaround and shipped with the shipping method selected.

SHIPPING TIMES

We generally use Australia Post for all orders shipped and aim to have them there on time for your event. The standard delivery fee is $9.99 and express $14.99.Postage times do vary, although the order is mailed within the desired time and with your preferred method, once it leaves our store there is no guarantee on next day delivery, please allow up to 1-5 days for shipping.

COLLECTION

Orders can be collected from our Home base Studio in Menai, Sydney. Once your order is complete you will be sent an email or text to liaise an appropriate pick up time for both.
What do I Get when i order your products?
 
Well, you would get a completely unique personalised keepsake of course! Not to mention, we signature wrap all our products individually, including a handwritten thank you note.
Do you use Stickers or paper wraps?
 
Absolutely not! We pride ourselves in being completely unique in our Market where we melt all our designs into the candle wax, along with applying foiled fonts into our wax too!
I'm looking for corporate gifting, Can you help with this?
 
Sure! Please drop us an email at [email protected] and we'll respond to you within 48 business hours.You can use this widget to input text into the page.
I wanted a product to match my Invitation?
 
Yes! We have thousands of images at our disposal ready to be brought to life! We have an obsession for all things creative, mixed with a love for photoshop!
I need to cancel my order! What do I do?
 
We are happy to refund you your entire order, so long as we haven't started production on your personalised items and it is cancelled within a 48 hour period from time of order.

Can this Candle be Burnt all the way down?
 
This is a decorative keepsake item which should be lit over several ceremonies of your childs life. It should not be burnt down as it may pose a risk to you. Anyway, why would you want to burn these gorgeous candles!!?? The look beautiful displayed in a cabinet or in your childs room somewhere!

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