Returns
1. General
We offer refunds and replacements in accordance with Australian Consumer Law.
Before making a purchase, please carefully read this policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
We shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
2. Cancellations
We will refund your order if it has been cancelled before your order has been produced and left our store.
If your order has already been dispatched, we can no longer accept the change of mind, and no refund will be issued.
3. Change Of Mind
- Change of mind means that you have received your order and you have received the correct products according to your order, but you have changed your mind and wish to return them.
- Or you failed to cancel your order prior to it being dispatched from our store.
- Please note, we do not issue refunds on non-faulty items, only a store credit will be provided once your return item/s is/are received back at our store in original packaging and without damage. Damaged items will not be eligible for a store credit.
- Change of mind returns are accepted, provided you have contacted us within 14 days of receiving your order to arrange a return. If this time frame has passed since receiving your purchase, unfortunately, we cannot offer you store credit in exchange for your items.
- Return shipping is at your expense
4. Products Damaged During Delivery
If the product you ordered has been damaged during delivery:
- Please contact us within 14 days of receiving your order.
- Please provide photos of all damaged item/s along with your order number.
We will use our discretion to arrange a replacement of an equivalent product providing that you have contacted us within 14 days from the date of receiving the product.
Exceptions
Notwithstanding the other provisions of the policy, we may refuse to provide a replacement or refund for a product purchased by you if:
- The damage is caused by product misuse
- You knew or were made aware of the problem(s) with the product before you purchased it.
- Any other exceptions that apply under the Australian Consumer Law.
How to return Products:
You can contact us via email at info@diamantebebe.com to notify us of your intent to return and request the return process information. Please allow 3 to 7 days for processing and understand that we cannot refund postage and packing unless goods are deemed to be faulty. The customer is responsible for return shipping.
Damaged Products
We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from it’s journey to you. However if damage has occurred to the product(s) inside, please contact us and we will be more than happy to resolve any issues. Please note: damaged items must be reported within 14 days of order delivery.
Order Cancellations
You may cancel your order, provided we have not yet dispatched it. We will refund the cost of your order to the payment method used in your purchase.
Please contact us as soon as possible and we will do our best to accommodate your request.